Privacy Policy

Protecting your privacy is our priority. This page explains how the personal information we collect through this website will be treated.

Collecting personal information

1. Information about your computer including your IP address, geographical location, browser type and version, and operating system;
2. information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
3. information, such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;
4. information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and credit card details;
5. information that is generated while using our website, including when, how often, and under what circumstances you use it;
6. information that you post to our website with the intention of publishing it on the internet, which includes your username, profile pictures, and the content of your posts;
7. information contained in any communications that you send to us by email or through our website, including its communication content and metadata;
8. any other personal information that you send to us.

Using your personal information

1. administering our website and business;
2. personalizing our website for you;
3. enabling your use of the services available on our website;
4. sending you goods purchased through our website;
5. supplying services purchased through our website;
6. sending statements, invoices, and payment reminders to you, and collecting payments from you;
7. sending you non-marketing commercial communications;
8. sending you email notifications that you have specifically requested;
9. sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
10. sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
11. providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
12. dealing with inquiries and complaints made by or about you relating to our website;
13. keeping our website secure and preventing fraud;
14. verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website’s private messaging service);
15. and other uses.

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy. We may disclose your personal information:

1. to the extent that we are required to do so by law;
2. in connection with any ongoing or prospective legal proceedings;
3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
5. and to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

1. Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
2. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.
3. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
4. You expressly agree to the transfers of personal information described in this section.

Retaining personal information

This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

1. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
2. Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:
   1. to the extent that we are required to do so by law;
   2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
   3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of your personal information

1. We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.
2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
3. All electronic financial transactions entered into through our website will be protected by encryption technology.
4. You acknowledge that transmitting information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

1. the payment of an administrational fee and
2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a notary plus an original copy of a utility bill showing your current address).

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third-party websites

Our website includes hyperlinks to, and details of, third-party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Third party services

Hotjar

We use Hotjar in order to better understand and analyze our users’ needs and to optimize our services and user experience. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Amazon Web Services

We use Amazon Web Services to store your data within the cloud. For further details, please see the AWS support site.

Intercom

We use Intercom, Inc. (“Intercom”) to collect data for analytics purposes when users are logged into the Last Mile Platform. We provide a limited amount of your information (such as sign-up date and some personal information like your email address). We also use Intercom as a medium for communications, either through email, or through messages within our platform. As a data processor acting on our behalf, Intercom analyzes your use of our platform and tracks our relationship by way of cookies and similar technologies to ensure relevant communication and improved service.

Mixpanel

Mixpanel, Inc. (Mixpanel) help us understand what users are accessing the Last Mile Platform (IP address, web browser type, referring site, and date/time of each visit) and gather information about performance, and usage so we can create the best user experience possible. You can prevent Mixpanel from using your information for analytics purposes by opting out. To opt out of Mixpanel service, please visit this page. For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel.

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.